![]() Enter the email address you used to purchase the app, and we will send you your key. If you've purchased Bootstrap Studio in the past, but can't remember your license key, don't worry! We can resend it to you. If you need to configure a proxy, see here. Some firewalls may block the app from accessing the network. After this, you can go offline for as long as you wish. It needs to connect to our servers so the license key is checked. If you see an empty black or white screen when you start the app, make sure that you have an active internet connection the first time you start the program. To resolve this, 1) Remove Bootstrap Studio 4 from Add or remove programs 2) Remove the old shortcut 3) If Bootstrap Studio 5 still doesn't start try resetting the app. If you see a message of the sort "An error occured while validating your license" after upgrading to Bootstrap Studio 5, it would indicate that the old BS4 version hasn't been uninstalled correctly, and the shortcut on your desktop is starting it. Please include an alternative email address in your message, in case your server is blocking us. If the key is still missing, and it is not in your spam folder or Promotions tab, it might indicate that you have had a typo in your email address when purchasing. It can take up to 15 minutes for your license to arrive. The first time you start up Bootstrap Studio after installing it, you need to activate it by entering your license key, and give your computer a distinct name (it will be shown in the Manage Devices dialog later). ![]() If you lose it, don't worry - you can recover it at any time (opens new window). Keep this key secure, as you will need it every time you install the app. When you purchase Bootstrap Studio, you will receive an email with your license key.
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